Job Responsibilities: The Housing Counselor will be responsible for assisting individuals and families to address rent issues, code enforcement, and landlord neglect in Chinatown and the Lower East Side; and in immigrant communities in Brooklyn and Queens, including but not limited to Elmhurst, Corona, Woodside, Sunnyside, Jackson Heights and Jamaica. The Housing Counselor will report to the Program Manager and will work closely with other members of the Housing and Community Services Department.
- Provide one-on-one counseling, advocacy, and follow-up services for tenants living in rent regulated housing, subsidized housing, NYCHA, and non-regulated housing.
- Conduct needs assessments to identify tenant housing issues, as well as resources and challenges to resolve housing issues.
- Develop service plans that prioritize client needs and services to resolve tenant housing issues.
- Maintain and update both client files and digital records in DYCD database system (CAPRICORN) and/or internal database accurately and timely as required.
- Track and maintain enrollment, benchmarks and outcomes for assigned contract(s).
- Recruit individuals and families to participate in Housing Education and Know Your Rights workshops.
- Prepare materials and facilitate housing education and “Know Your Rights” workshops.
- Support tenant organizers to conduct building outreach, tenant organizing, and tenant association meetings to address and resolve housing issues.
- Support the Department of Housing and Community Services team to identify, develop and implement campaigns to preserve affordable housing.
- Provide monthly narratives and statistical reports on program activities and deliverables.
- Assist the Director and Program Managers in preparing regular reports to funders.
- Participate in department and staff meetings and trainings.
- Support office operations as needed.
- Other responsibilities as assigned.
- High school diploma or equivalent required; college degree preferred.
- Minimum 1 year experience in tenant advocacy, organizing, and/or eviction prevention; experience maintaining an active case load is a plus.
- Strong knowledge of NYC housing rules and dynamics.
- Excellent written and verbal communication skills, including public speaking skills.
- Strong data management, administrative, and computer skills required (Microsoft Excel, Word, Facebook, and Twitter).
- Bi-lingual Spanish/English, Chinese/English, or Bangla/English preferred.
- Ability to work occasional evenings and weekends.
- Experience working with individuals from diverse backgrounds, and with community organizations in a dynamic and fast-paced environment.
- Experience with facilitating meetings and leading workshops.
- Demonstrated commitment and/or appreciation for community building and community organizing as strategies for social change.
- Able to work independently with strong motivation and flexibility.
Compensation: Salary is commensurate with experience. Excellent health benefits with paid vacation, holidays, sick days, and personal days.
Department: Housing & Community Services (HCS)
Position: Full-time, 35 hrs/week
About AAFE: Asian Americans for Equality (AAFE) is a non-profit organization dedicated to enriching the lives of Asian Americans and all those who are in need. Founded in 1974 to advocate for equal rights, AAFE has transformed – in the past four decades – to become one of New York’s preeminent housing, social service and community development organizations. AAFE is committed to preserving affordable housing throughout New York and to providing new opportunities for the city’s diverse immigrant communities. To achieve our mission, AAFE provides education, financial assistance and training to empower people, small businesses and neighborhoods. Its research, advocacy and grassroots organizing initiatives help to shape government policy and to effect positive change. At its heart, AAFE embodies the hopes and dreams of New York’s many vibrant immigrant communities, and helps turn those dreams into reality.
How to Apply: Please email cover letter with salary expectations, and a resume in PDF format, indicating “Housing Counselor” in the subject line to firstname.lastname@example.org.
No phone calls, please.
Asian Americans for Equality is an equal opportunity employer (EOE).
People of color, community residents, and women are strongly encouraged to apply.